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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jon trumpold

March 14, 2025

5  out of  5
rating by jon trumpold
"Really appreciate the customer service and family feel! Thanks to Tom for answering my questions and providing all the pros and cons so they are understandable to someone not in the insurance field."
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Brayden Starnes

March 12, 2025

5  out of  5
rating by Brayden Starnes
"I worked with Tom Drish to get both of my vehicles and home owner's insurance. He was very knowledgeable and quick to get me the best deal I could find around the area. He did a great job and I look forward to doing business with him at State Farm."
We responded:
"Brayden - thanks for the feedback about Tom's work in helping you with auto insurance and home insurance! We appreciate his hard work and we are happy that you do to!"
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Joe vanzee

March 12, 2025

5  out of  5
rating by Joe vanzee
"I had a great experience working with Tom Drish to get a life insurance policy set up for my kids. Would definitely recommend getting in touch with them for all your insurance needs!"
We responded:
"Joe - I am happy that Tom was able to help you with your family's life insurance needs. We appreciate the feedback!"
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Megan Coffin

March 11, 2025

5  out of  5
rating by Megan Coffin
"I've worked with this office for years and I have never had a bad experience! Most recently I worked with Tom and he helped me bundle my auto and homeowners insurance and made the whole process a breeze!! All the employees here are so helpful and I never feel like I'm asking a dumb question. Highly recommend!!"
We responded:
"Meagan - thanks for appreciating Tom and in fact, everyone here at Shawn McCarty State Farm Insurance! It sounds like you also allowed them all to do what they do. We really appreciate your business! "
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Amine Kouider

March 6, 2025

5  out of  5
rating by Amine Kouider
"Chrissy at state farm has been wonderful to work with. It's great to have an insurance company in our town, friendly and helpful people that have your back. Highly recommend if you're a Fairfield resident. They were able to save me some money on a bundle that I previously had with Progressive."
We responded:
"Amine - thanks so much for your feedback about our people and business. We do all we can to provide the best value and are happy that you appreciate that! "
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Sarah McAvan

March 6, 2025

5  out of  5
rating by Sarah McAvan
"Great customer service that goes above and beyond to make the insurance process that much easier! I got to work with Chrissy Hunter to get renters insurance in place for a new apartment. She took it upon herself to reach out to the apartment complex to ask about insurance details, which completely eliminated that hassle for me. She was also great at clearly communicating with all parties involved. I strongly recommend!"
We responded:
"Sarah - I sure appreciate the feedback about Chrissy helping you with your renter’s insurance needs! We are here if you need an anything! "
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Jim Hartman

November 25, 2024

5  out of  5
rating by Jim Hartman
"Been with State Farm for 25+ years. Had a house fire, hit a deer, and someone left a crease down side of pickup bed at Walmart, and didn't stick around to tell me. Grrrrr. But, State Farm has always come through. Gave generous settlements, and worked with me when the fire in crawl space ruined the stone foundation. I did all the work so was able to rebuild kitchen from ground up and had money left for a new roof installed. I have never been disappointed with either RICK or Shawn after Rick retired."
We responded:
"Jim - we sure appreciate you and your positive review! Ric and I both appreciate your long loyalty to us!"
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Kiera Nelson

November 8, 2024

5  out of  5
rating by Kiera Nelson
"The service is always great! Everytime I have question staff is super knowledgeable and friendly as well."
We responded:
"Kiera - thanks for the positive feedback! We look forward to supporting you for many years to come! "
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Josie Heilmann

October 18, 2024

5  out of  5
rating by Josie Heilmann
"Purchasing insurance should always be this easy! I got a quote online, and then a phone call to finalize said quote. It took under 20 minutes and I was offered a couple of life insurance policies that I would have been looking for in the very near future. The customer service was outstanding, I'm happy, and the quote was much lower than my prior insurance where I could never get ahold of anyone. 5 Stars!"
We responded:
"Josie - it is our pleasure to help you with your insurance needs. We especially are proud to help you better understand your life insurance options. We look forward to partnering with you for years to come!!"
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Angie Coleman

September 5, 2024

5  out of  5
rating by Angie Coleman
"Fabulous customer service. Always willing to help! Thank you for being awesome!"
We responded:
"Angie, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Shawn"
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Shari

July 21, 2024

5  out of  5
rating by Shari
"Great place. Lots of experience. Very fast. Competitive prices. Highly recommend!"
We responded:
"Shari - thanks so much for the kind words. We appreciate you and hope to always provide your great value! "
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Linda Simpson

May 31, 2024

5  out of  5
rating by Linda Simpson
"First time submitting a claim for damage on my car. State Farm talked me through the process, recommended a repair shop (which was great) & kept me informed every step of the way. Thank you so much!!!"
We responded:
"Thank you for the 5-star review, Linda! We strive to provide you with the customer care that you deserve and go the extra mile to do so! It is always our pleasure to be able to assist you with your insurance needs. - Shawn "
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Virginia Gengler

March 21, 2024

5  out of  5
rating by Virginia Gengler
"I've been with this Agent for 21 years. I have never had any problems. They are very considerate & patient."
We responded:
"Thanks so much Virginia! We are certainly not perfect but we strive to be. If there’s ever a concern just let me know. We appreciate all of our customers!!"
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Tom Williams

January 19, 2024

5  out of  5
rating by Tom Williams
"Sumer is very helpful and cordial."
We responded:
"Thanks so much for appreciating Sumer! "
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Daniel Brobston

November 15, 2023

5  out of  5
rating by Daniel Brobston
"Both girls at the this location do a fantastic job at customer service and make it a pleasure to do business here"
We responded:
"Daniel, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Shawn "
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Eric Rysdam

November 13, 2023

5  out of  5
rating by Eric Rysdam
"I insist Sumer & Lizard get a raise. I have 6 children and will be getting life insurance and updating my car insurance hopefully house insursnce soon."
We responded:
"Eric, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. - Shawn"
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Dawn Bechtel

October 16, 2023

5  out of  5
rating by Dawn Bechtel
"The process of switching our Automobile, Recreational Vehicle, Umbrella and Home Owner Insurances was a breeze!!! AND We were able to easily get our deductible down from $500 to $300 on both collision and comprehensive. Reach out to Shawn and his team today and have them help you!"
We responded:
"Dawn it was great catching up and we are so happy to help you with Auto Insurance, Recreational Vehicle Insurance, the umbrella and Home Insurance! We sure appreciate you coming in to review everything!"
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Todd McCreedy

October 11, 2023

5  out of  5
rating by Todd McCreedy
"My favorite State Farm family. Always helpful and knowledgeable"
We responded:
"Todd - we are glad you feel like family! As you know if you ever need anything just let us know!"
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Koda G.

October 4, 2023

5  out of  5
rating by Koda G.
"Great customer service! They helped me through the process of getting the insurance I needed quickly and over the phone. Could not have been an easier or a better experience."
We responded:
"Koda - thanks so much for the review! We work hard to improve daily and provide the best service we can! We appreciate the opportunity. "
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Hemanth Kumar Mukka

September 22, 2023

5  out of  5
rating by Hemanth Kumar Mukka
"Fast work"
We responded:
"Hello, I appreciate you and your business! - Shawn"
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Larry Padget

September 20, 2023

5  out of  5
rating by Larry Padget
"Very professional and understanding. The staff is easy talk to. Always available."
We responded:
"Larry, the time you spend with us is always a pleasure for my team and I. Please know we will always be a phone call away when you’re in need. - Shawn"
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Shawn Daudi

August 16, 2023

5  out of  5
rating by Shawn Daudi
"The staff go above and beyond to get my needs met. Sumer DePaepe has been very helpful over the years and has been a pleasure to work with."
We responded:
"Shawn - we appreciate your feedback! Yes, we love Sumer and we love our customers! "
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Gemechu Tiko

June 30, 2023

1  out of  5
rating by Gemechu Tiko
"would like to provide feedback regarding my recent experience with your front desk customer service. Unfortunately, the service I received was extremely disappointing. The staff seemed uninterested and unhelpful, lacking basic courtesy and professionalism. Moreover, my inquiries were met with dismissive and uninformative responses. I hope you take this feedback seriously and take appropriate measures to improve vour front desk service for future customers."
We responded:
"Hello, I truly regret to hear that you feel this way. Taking care of each and every one of our customers with the utmost respect, time and attention is the number one priority of our agency. I would be happy to discuss this with you further and assist you in whatever way we can. Please give me a call at the office. - Shawn"
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Ryan 'L

May 1, 2023

1  out of  5
rating by Ryan 'L
"Unable to cancel my policy, I requested the cancellation for a whole month but they didn't care."
We responded:
"Ryan, thank you for the feedback. We are normally known for our excellent customer service and I can assure you our only intent is to further assist you. Please give me a call at (641) 472-5750 and I'd be more than happy to help you in regards to your review. - Shawn"
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Dũng Lý Trung

April 11, 2023

1  out of  5
rating by Dũng Lý Trung
"Wasn't able to cancel policies in time"
We responded:
"Hello - we have emailed you per your request regarding this issue. The duplicate policies you started online should be cancelled per your request. Best regards."